Mike Ball: Overcharging Americans and Japanese
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CAIRNS, Australia (7 Nov 2001) -- Mike Ball, the Australia-based live-aboard operator has been overcharging Americans and Japanese divers by an average of 20-40%. The price discrimination against Americans and Japanese has angered both independent divers and dive travel specialists who cannot compete against their Australian counterparts in the important online travel bookings market.
Ball justifies charging Americans and Japanese a higher rate because according to him, they can afford it and his services are designed specifically for US and Japanese clients.
Still, Ball has attempted to conceal the policy. There are no prices listed in the company's web site and nothing stated about the Mike Ball pricing policies. Divers who inquire via the booking form must indicate their nationality and address. US-based and Japan-based divers receive price quotes that are substantially higher than other nationalities.
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