Add the Kona Aggressor to the list...
Mimi Greenberg - Disabled Recreational Diver
September 19, 2002 at 13:00:58
I am a disabled diver and deliberately booked the Kona live-aboard because it advertised handicap access in the form of stair/chair lifts and ramps. I was also assured that my dive buddy would be a divemaster with a Handicap Scuba Association certification.
You can imagine my dismay when I arrived and discovered there was no wheelchair ramp to board the vessel; the chair lift was broken and had been in disrepair for many months; and none of the crew were HSA certified. Even worse, the crew was instructed to lie to me about their HSA certification. By day 2, I wanted off the vessel and asked to speak by phone to Wayne Hasson. It took 2 more days for Wayne to call back. I had not been diving since the check-out dive, and was now in bed with the flu. Hasson refused to refund any money; offered no apology or excuse; and told me to sue.
To add insult to injury, I contacted HSA when I got home to report the infractions & my experience. I received no response, despite several phone calls and e-mails to the founder/director of the organization.
Ultimately, I decided the Aggressor Fleet and HSA could both go to Hell. With hard work and practice, I got my PADI OW certification & have been diving happily ever after...